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Citizen Charter

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Delhi Minorities Commission has been  established by the Govt. of NCT of Delhi to safeguard the rights and interests  of the minority communities in the NCT of Delhi and for matters connected  therewith or incidental thereto.   Minority Community means a community  notified as such by the Central Govt. as per the provisions of the National Commission  for Minorities Act 1992. Muslim, Sikh, Christian, Parsi, Buddhist and Jain  communities are declared as minority communities in the NCT of Delhi.

Advisory  Role

The Commission has an advisory role  while
  1.    Examining the working of various  safeguards provided in the Constitution of India or laws enacted by Parliament  and the laws passed by the Legislative Assembly of Delhi for the protection of  the Minority Communities, and to make recommendations to ensure their effective  implementation.  
2.   Submitting a Special Report on matters of  public importance pertaining to the interests of  minority communities..  
3.    Having right to be heard by the  Minister-in-Charge.  
4.   Preparing an Annual Report to be laid before  the Assembly.

Grievances  Redressal Mechanism  

1. It  is a redressal forum for grievances received from people of minority communities.  
2.   An individual can file a complaint either  online or in person or by post against any deprivation & discrimination on grounds  of religion of the minority community. The Commission calls for a report from  the concerned Department or Agency on the complaint. The report is examined in  the Commission vis-à-vis facts given in the complaint. If required, the  complainant is asked to send some fresh facts or file a rejoinder keeping in  view the report of the Department/Agency. Wherever it is felt to take up  hearing of the case, both the parties are called before the Commission to  present their views and counter views, and based on the same the Commission  takes its decision. Wherever required, the concerned Department/Agency is given  appropriate directions to resolve the grievance//complaint of the  petition/complainant in a time bound manner. However, whenever and at whatever  stage, the Commissions feels that no further intervention is required, the case  is closed. The ultimate objective remains to resolve the grievance//complaint  of the petition/complainant to the maximum satisfaction of the  petitioner/complainant.
3. The complaints received from persons other  than those belonging to minority communities or anonymous complaints or against  matters which are sub-judice, are not entertained.  
4.  As a redressal forum, it is a quasi-judicial  body having all the powers of a civil court to the extent of enforcing  attendance of witnesses and summoning records, recording evidence on oath,  while trying a suit.

NOTE:  The format of the complaint letter is given below:

The Secretary Delhi Minorities Commission C-Block (1st Floor), Vikas Bhawan New Delhi-110002.

Subject : __________________________________


I __________________________________s/o/d/o/w/o  _____________________________ r/o _______________________________________ do  hereby present my under mentioned complaint against (Name of the  Person/Official/Designation/Department) ____________________ for kind perusal  of the Commission to take further necessary remedial measures under intimation  to me.

I do hereby solemnly declare that my under - mentioned  complaint is not being pursued in any other forum or court of law and is not  barred by any judgment. I also undertake not to prefer this case to any other  court of law during the pendency of the case in this Commission. I further  assure that any development in the case will promptly be communicated to the  Commission.

Yours faithfully,

(Signature &  Name of the Complainant)

Research and Evaluation

Research  studies are conducted to make recommendations to the Government and monitor and  evaluate various schemes of the Govt. agencies for effective service delivery,  and filling up of gaps in their implementation.

Seminars and Workshops

The  Commission also conducts Workshops and Seminars on issues pertaining to  minorities.

Education  and Awareness Creation on Various Issues

Awareness Camps are organized to educate and create  awareness on issues pertaining to the welfare/interests of the minorities, as  the means of empowerment alongwith promotion of communal harmony through Quami  Ekta Sessions throughout the Union Territory.